Our Services

Our Services

Quality Care and Accommodation in Kuranda servicing Cairns and Surrounding Area

Pet Resort

Our kennels (“rooms”) are huge, cool, clean, fully-roofed, fully heat and noise-insulated and have an overhead fan in each;


Our beds are chew-proof “Kuranda” beds, manufactured in the USA. In winter we add cosy blankets for bedding and jackets as needed. In summer our guests enjoy clean cotton towels on their beds


The back gate of each kennel opens directly onto one of eight play yards. The front gate of each kennel opens to the walkway and has a view of the central garden.


Dogs feel happy and secure in their own room as they can see and hear what’s happening in other parts of the kennel yet still have their privacy for rest.

Exercise

Plenty of exercise helps to make happy, healthy and stimulated dogs. We have a regular routine of active times and quiet times so your dog can run and play and then have a good rest. After breakfast dogs have time in the play yards in their playgroups. In the hottest part of the day our guests rest in their cool kennels. Then around 2.30pm it’s playtime again until 5pm when they come in to cool down before dinner time.


Playgroups are formed by a careful process of socializing dogs of similar size, breed, temperament, age and energy level. After many years of experience socializing dogs, our trained carers can easily test if a dog is ready to socialize. No dog is rushed or pressured into making new friends if they are showing timidity or stress – we take it at your dog’s own pace. Our team is always on hand to supervise and play with dogs. Pets that choose to have no doggy friends play in our yards with our carers.


We have play equipment, balls, ropes, chew toys and humans to help make playtime lots of fun. Playtime, cuddles and all entertainment is provided with great pleasure and free of charge.


In winter we can offer property walks in the middle of the day if requested. In summer (wet season) it is usually far too hot for extra walks.

Premium Quality Diet

We know dogs love their tucker, and we feed the best twice daily. All meals are prepared in our commercial-grade kitchen. We feed super premium Royal Canin dry food mixed with a small amount of rice and roast chicken served in a hygienic stainless steel bowl. We also have baked chicken and human-grade fresh minced beef and fish on hand for fussy eaters.


If your dog requires a prescription diet or has special food needs due to allergies, please bring along your own food packaged into meal size portions. If the food requires freezing, refrigeration and/or multiple step preparation this may incur an additional charge.


Medications are administered as per owners’ instructions.

Hygiene

Our kennels and beds are cleaned daily (or more often if required). We use F10 disinfectant which is safe for dogs and humans. There are two large concrete water bowls in each kennel which are emptied, cleaned and refilled regularly throughout the day.

Grooming

If your dog is staying 7 days or more, we offer a discounted hydrobath, blowdry and fabulous doggy cologne before departure for $10. The same service for dogs with shorter stays is priced at $20. If your pooch is staying two weeks or longer we provide all baths free of charge.


We can provide limit clipping or grooming services, by negotiation.

Prices

(All fees include GST)


To all our valued customers - Please be advised we will be having two scheduled closures per year.

For 2025 they will be -

Sat 15th - Sun 23rd March 2025 and Tues 7th -Mon 13th October.


About Our Prices

All prices are calculated on a PER PET, PER DAY basis (regardless of what time your pet arrives or departs).


All price include:

Super-large, Insulated, secure, fully roofed pens

Morning and afternoon playtime with our specialist staff in large grassed play yards

Kuranda trampoline beds, bedding and toys provided

All prices include Royal Canin dry (large and small breeds sizes) with roast chicken. We feed twice daily at 8am and again at 5pm. If your loved one prefers his/her own food/s we are happy to accommodate these requests for a small fee.

Non-Peak Time (Outside school and/or public holidays and long weekends)

All dogs

$36 per day

Optional Extras

Hydrobath, blowdry and doggy cologne
$30
Bath for dogs that are staying at least 7 days
$10
Bath for dogs staying less than 7 days
$25
Nail Trim
$10

Clipping/Grooming - Ask us what we can offer.

Peak Time (school and/or public holidays and long weekends)

All dogs:
$39 per day

Booking Fee:

Bookings for peak times will not be accepted without a $60 per dog booking fee payable at the time of booking. This booking fee is deducted from the boarding  fee at the time the account is settled.   If a booking for a peak time is cancelled earlier than one month prior to its commencement date, then 50% of any booking fee paid for that booking will be refunded to the customer by direct deposit or credited to the customer’s account. Booking fees will not be refunded or transferred under any circumstances if a booking is cancelled less than one month before the commencement of the booking was due.

No discounts during peak time: 

No discounts are available for two or more dogs from one family in one kennel during our peak time.

Request a Booking

Early Checkouts During Peak Time

During peak time, customers are required to pay the full balance of their booking at check-in. Refunds or transfers are not available if the customer returns early to check out their pet/s.



Minimum Booking Time During Easter and Christmas

We are closed to the public on Christmas Day, Boxing Day, New Years Day and Easter Friday. Minimum booking times apply to Easter (3 days) and Christmas (7 days).


Medications:

$3 per day

Entire males over 12 months and females on heat: 

$2 per day

Pet Taxi:

We currently do not have a vehicle to offer this service. However, Dogtainers is a trusted business that offer 

pick up/drop off. Contact them on 1300 135 252.

Out of hours drop-off or pick-up (must discuss 24 hours prior):

$40

During closed periods we are working hard to make sure that your loved one has the cleanest facility, fun filled exercise time and enrichment as well as socialisation, medication or bath time.



We appreciate that sometimes out of hours is required and we are happy to discuss those times with you. However, calling from our entry gate during closed times without prior, at least 24 hours notice, will incur fees.

Optional Extras

Additional Fees:

A surcharge of $11 per dog applies on public holidays.


Hydrobath, blowdry and doggy cologne

$30

For dogs that are staying at least 7 days 

$10

For dogs staying less than 7 days

$25

Nail Trim

$10

Clipping

Clipping/Grooming - Ask us what we can offer. We have very limited capabilities.


Photographs

We are extremely busy caring for all the beloved pets here. We do not offer a photography service.

If you request pictures and they are supplied there will  be additional charges applied at collection.

$10-50

Please respect our opening hours.



Public Holidays

Please see the terms and conditions and feel free to get in touch if you have any further questions.




Terms & Conditions

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